Fine handmade terrazzo stone bath ware

Terms & Conditions 

Return Policy 

We want you to be happy with your purchase from Oceanstone.  You may return the product for a full refund less shipping fees within 14 days of purchase. The product must not have been removed from original packaging. 

Refund will be based on the original form of payment. 

We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted. Please note: We do not issue prepaid return labels. All returns must be in their original carton or crate with all packing material intact. All returns must be sent freight prepaid by the customer and insured. 

Freight Shipping 

Important Delivery of Freight Agreement Info
Large items (e.g. tubs, large sinks, etc.) that are delivered via LTL curbside delivery and require a signature upon delivery need to be inspected in the presence of the delivery driver. Refuse the shipment if you find any damage. If you cannot inspect it while the driver is there, Refuse shipment, or we cannot take any responsibility for any damage.

These guidelines and policies apply regardless of whether you are present at the time of delivery; someone else is there, or no one is there.
Please send pictures of Damage, keep all packing material

No guarantee is given against crazing, fractures or scratching, thermal shock and no claim will be recognized after the products are fixed in location.  Exposure to extreme weather conditions, Acts of God
All products are handmade by expert craftsmen from carefully selected materials. Markings and irregularities may be apparent and are integral to the natural material used by “Oceanstone”. As such they are natural characteristics and should not be considered imperfections and will not constitute grounds or terms for replacement, refund or repair.
Law and Jurisdiction
These Terms of Use shall be governed by and construed according to the laws of the State of Texas, U.S.A., without regard to conflict of laws provisions. Any legal action shall be brought to the state or federal court having jurisdiction in the State of Texas, U.S.A.