We want you to be happy with your purchase from Oceanstone. You may return the product for a full refund less shipping fees within 14 days of purchase. The product must not have been removed from original packaging.
Refund will be based on the original form of payment.
We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted. Please note: We do not issue prepaid return labels. All returns must be in their original carton or crate with all packing material intact. All returns must be sent freight prepaid by the customer and insured.
Damage Free Guarantee
The ultimate peace of mind
Oceanstone uses the most sophisticated materials and protocols out there to ensure that no damage occurs in our warehouse or during the delivery process. In the rare event that you find damage on any product or part, we will promptly send you a replacement at no cost.
In order to qualify for a free replacement, the following guidelines must be followed:
In all circumstances, we must be notified of the damage within one business day after your order was delivered. Do not remove from crate you can remove covering material to inspect. Please keep all original boxes and packaging material, and call 951-662-3038 or email firstname.lastname@example.org
Large items (e.g. tubs, large sinks, etc.) that are delivered via LTL curbside delivery and require a signature upon delivery need to be inspected in the presence of the delivery driver. Refuse the shipment if you find any damage. If you cannot inspect it while the driver is there, you need to write Subject to Inspection on the delivery receipt, or we cannot take any responsibility for any damage.
These guidelines and policies apply regardless of whether you are present at the time of delivery; someone else is there, or no one is there.