Important Delivery of Freight Agreement Info
Large items (e.g. tubs, large sinks, etc.) that are delivered via LTL curbside delivery and require a signature upon delivery need to be inspected in the presence of the delivery driver. Refuse the shipment if you find any damage. If you cannot inspect it while the driver is there, Refuse shipment, or we cannot take any responsibility for any damage.
These guidelines and policies apply regardless of whether you are present at the time of delivery; someone else is there, or no one is there.
Please send pictures of Damage, keep all packing material
No guarantee is given against crazing, fractures or scratching, thermal shock and no claim will be recognized after the products are fixed in location. Exposure to extreme weather conditions, Acts of God
All products are handmade by expert craftsmen from carefully selected materials. Markings and irregularities may be apparent and are integral to the natural material used by “Oceanstone”. As such they are natural characteristics and should not be considered imperfections and will not constitute grounds or terms for replacement, refund or repair.
Law and Jurisdiction