We want you to be happy with your purchase from Oceanstone. You may return the product for a full refund less shipping fees within 14 days of purchase. The product must not have been removed from the original packaging.
The refund will be based on the original form of payment.
We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted. Please note: We do not issue prepaid return labels. All returns must be in their original carton or crate with all packing material intact. All returns must be sent freight prepaid by the customer and insured.